Patient Access and Administrative Support.
Call center help.

Our team supports the operational work that keeps care moving, including inbound scheduling calls, message routing, fax management, medical records, and document handling directly inside your existing systems.

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Call Center Support

Efficient handling of inbound scheduling calls and accurate message routing.

Fax & Records

Meticulous management of clinical faxes and medical records sorting.

Registration

Expert registration assistance directly inside your existing administrative systems.

Patient Access and Administrative Support

The operational backbone of your practice.

Patient Access & Scheduling

Records & Document Management

Registration & Eligibility

Patient Access and Scheduling

We support inbound calls, appointment scheduling, reminders, and message routing using your existing phone and scheduling systems. Whether you need coverage from one or two team members or a call center of 10 or more, KCCA can scale support while maintaining consistent workflows and service quality.

Call center support
Scheduling and rescheduling
Message routing and follow-up

Our Services

Efficiency that Scales
Your Practice

Documentation

Medical Scribing

Leverage advanced AI and expert precision to transform patient visits into seamless documentation. Focus on your patients while we handle the details.

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Insurance

Prior Authorization

Eliminate bottlenecks. We navigate complex workflows to secure approvals faster, ensuring your care delivery is never interrupted.

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EHR Management

Admin Support

Flawless organization for your EHR system. Improve team coordination and accessibility with accurate, professional records management.

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Patient Care

Care Management

Comprehensive Chronic Care Management and preventive gap coordination. We bridge the communication between patients and providers.

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Leadership

A team that delivers.

Meet the US-led, physician-aligned team committed to making healthcare operations simpler, stronger, and more sustainable.

Jamie Stevens, MSHS, MBA Chief Executive Officer

Vince Shisler, MPA Chief Operating Officer

Milagros M. Aguirre Director of HR

Scott Kuennen, MD Clinical Consultant

Nathan Granger, MD, MBA Clinical Consultant

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COMMON QUESTIONS

Support that scales with you.

KCCA provides clinical and administrative support across four core areas: prior authorizations and referral management, AI-supported live medical scribing, front office operations (inbound scheduling calls and records support), and nurse-led care coordination including TCM and CCM support.

A real person joins the physician visit through Microsoft Teams, typically the same scribe to build a consistent relationship. We use AI-supported software to capture the interaction while the scribe builds the note in real-time, including chart prep, orders, diagnosis mapping, and charge entry. Notes are usually ready for review by the end of the next patient encounter.

We support specialty and primary care authorizations, including imaging, surgeries, referrals, medications, appeals, and peer-to-peer coordination. Our team works directly in payer portals and can even contact patients to gather missing insurance information or assist with scheduling.

Yes. We use soft phones and operate directly inside your scheduling system. KCCA can support inbound scheduling calls, message routing, medical records requests, fax management, and general front office coverage based on your existing workflows.

Yes. KCCA operates under a Business Associate Agreement and follows strict HIPAA security controls. We work with Compliancy Group for governance, carry cyber liability insurance, and our HITRUST e1 certification process is currently underway.

KCCA reduces the need for onsite FTEs, typically resulting in a cost reduction of around one-third. By using our remote workforce, you also reduce exposure to health insurance costs, employee liability, and turnover risks tied to local hiring.

No. You contract directly with KCCA USA, and we deliver services through our fully employed workforce in Argentina under KCCA leadership. We take responsibility for entire processes, working with your liaisons to ensure consistency and performance standards.

Implementation is fast and structured. Most roles can begin within weeks. We use a phased rollout model: onboarding and EHR access, followed by supervised production, and finally scaling to steady-state coverage.

Yes. KCCA is built to scale across providers and locations. We maintain consistency through standardized training and weekly reporting. Many of our clients start with five positions and scale to 50 or more team members over time.

We use standardized onboarding, documented workflows, and role-based training. Quality is reinforced through continuous monitoring, coaching, and weekly performance reporting to ensure results remain stable as your team scales.