Nurse-Led Care Management.
Patient Centered.

KCCA provides Argentina Registered Nurses who support transitional care follow-up, chronic care management preparation, and proactive outreach that strengthens continuity of care. Our team helps reduce gaps, improve documentation readiness, and protect provider and staff time.

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TCM Support

Nurses complete post-discharge outreach to help patients transition safely back to outpatient care.

CCM Readiness

Collecting required documentation and preparing summaries for consistent care plan follow-through.

Proactive Outreach

Closing care gaps with empathetic communication that builds patient trust and clinical efficiency.

CARE MANAGEMENT

Better continuity of care,
Nurse-led support that improves outcomes.

Transitional Care Support

Chronic Care Program Support

Proactive Care Coordination

Transitional Care Support

Our nurses complete post-discharge outreach and follow-up tasks to help patients transition safely back into outpatient care. We coordinate with your provider team, identify risks early, and ensure key information is documented and routed appropriately.

Post-discharge follow-up calls
Coordination with clinic teams
EHR documentation and routing

Our Services

Efficiency that Scales
Your Practice

Documentation

Medical Scribing

Leverage advanced AI and expert precision to transform patient visits into seamless documentation. Focus on your patients while we handle the details.

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Insurance

Prior Authorization

Eliminate bottlenecks. We navigate complex workflows to secure approvals faster, ensuring your care delivery is never interrupted.

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EHR Management

Admin Support

Flawless organization for your EHR system. Improve team coordination and accessibility with accurate, professional records management.

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Patient Care

Care Management

Comprehensive Chronic Care Management and preventive gap coordination. We bridge the communication between patients and providers.

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Leadership

A team that delivers.

Meet the US-led, physician-aligned team committed to making healthcare operations simpler, stronger, and more sustainable.

Jamie Stevens, MSHS, MBA Chief Executive Officer

Vince Shisler, MPA Chief Operating Officer

Milagros M. Aguirre Director of HR

Scott Kuennen, MD Clinical Consultant

Nathan Granger, MD, MBA Clinical Consultant

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KCCA Team

A team that counts.
Simplicity that works.

Get to know our collaborative team. Each one committed to making results easier, simple, and significant.

Scott Kuennen, MDPartner & Sr. Advisor

Jamie StevensFounder & CEO

Nathan Granger, MDPartner & Senior Advisor

Cristina B. Rey RomoPrior Auth & Referrals Manager

Vince Shisler, MPADirector of Operations

Lara FenatiScribes General Manager

Milagros Martinez AguirreDirector of HR

COMMON QUESTIONS

Support that scales with you.

KCCA provides clinical and administrative support across four core areas: prior authorizations and referral management, AI-supported live medical scribing, front office operations (inbound scheduling calls and records support), and nurse-led care coordination including TCM and CCM support.

A real person joins the physician visit through Microsoft Teams, typically the same scribe to build a consistent relationship. We use AI-supported software to capture the interaction while the scribe builds the note in real-time, including chart prep, orders, diagnosis mapping, and charge entry. Notes are usually ready for review by the end of the next patient encounter.

We support specialty and primary care authorizations, including imaging, surgeries, referrals, medications, appeals, and peer-to-peer coordination. Our team works directly in payer portals and can even contact patients to gather missing insurance information or assist with scheduling.

Yes. We use soft phones and operate directly inside your scheduling system. KCCA can support inbound scheduling calls, message routing, medical records requests, fax management, and general front office coverage based on your existing workflows.

Yes. KCCA operates under a Business Associate Agreement and follows strict HIPAA security controls. We work with Compliancy Group for governance, carry cyber liability insurance, and our HITRUST e1 certification process is currently underway.

KCCA reduces the need for onsite FTEs, typically resulting in a cost reduction of around one-third. By using our remote workforce, you also reduce exposure to health insurance costs, employee liability, and turnover risks tied to local hiring.

No. You contract directly with KCCA USA, and we deliver services through our fully employed workforce in Argentina under KCCA leadership. We take responsibility for entire processes, working with your liaisons to ensure consistency and performance standards.

Implementation is fast and structured. Most roles can begin within weeks. We use a phased rollout model: onboarding and EHR access, followed by supervised production, and finally scaling to steady-state coverage.

Yes. KCCA is built to scale across providers and locations. We maintain consistency through standardized training and weekly reporting. Many of our clients start with five positions and scale to 50 or more team members over time.

We use standardized onboarding, documented workflows, and role-based training. Quality is reinforced through continuous monitoring, coaching, and weekly performance reporting to ensure results remain stable as your team scales.